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AMC

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Managed IT AMC Services
DigitalCS features a team of highly experienced, professionals to provide cost-effective, secure, and scalable IT AMC Dubai. With our fast and reliable solutions for IT AMC, you’ll be able to access a variety of services, from outsourcing single element support to infrastructure updates. This managed IT AMC services grants you 24/7 access to a team of highly trained IT professionals.

Maintaining uninterrupted flow and effective business is simply the toughest job. Your business may belong to any sector like IT, Government, Private or the other SME organization, certain factors of IT Annual Maintenance Contract Services (IT AMC Services) helps you to accumulate well-maintained infrastructure alongside highly qualified, competitive strong assistance meeting respective business standards.

Hardware Installation
Our Engineers always gather information related to issues. We always try to get a solution, no matter what problem we are dealing with. Our team is not restricted to hardware and software they can resolve any kind of troubleshooting including: Ram, Hard Disk, MotherBoard,Weird noises, Long loading time, Blue screen, Halt performance. These devices may be included: Samsung, Apple, Hp, Dell
Software Installation
  1. Windows 7,8,10 .11
  2. Microsoft server 2012,2016,2019
  3. Microsoft Office 2019,365
  4. Accounting Software (Tally erp 9, Quick Book, Pact, Busy)
  5. Autodesk (AutoCAD 2022, Revit 2022)
  6. Adobe (Adobe Acrobat Professional, Photoshop, InDesign etc)
Remote & Onsite Support
Businesses can use remote tech support to solve many of their IT problems. Remote IT support allows a person to connect to a network or computer regardless of location.

  1. On-Demand IT Service
  2. Reduce Cost
  3. Stay Business Focused
  4. Increase Company Productivity
  5. Cutting-Edge Technology
Server Troubleshooting
The client-server architecture is too complicated to understand, especially when there are issues.

Troubleshooting Server Down Issues

  1. Network structure analysis
  2. No IP address
  3. Check your server host
  4. Raid Failure
  5. Traceroute
  6. Booting Hard Disk Failure
Hardware Maintenance
  1. Back up your data
  2. Organize cords
  3. Update your operating system
  4. Unplug to avoid overcharging
  5. Purge your system of junk files and programs
  6. Run regular antivirus scans
  7. Update your passwords
Cyber Security
Steps to an effective approach to cyber security

  1. Risk management regime
  2. Secure configuration
  3. Network security
  4. Managing user privileges
  5. User education and awareness
  6. Incident management
  7. Malware prevention
  8. Removable media controls
A list of our IT AMC Services is as Mentioned Below:
PC & Laptop
Server
Switches & Firewall
Router
IP Phone
NAS Drive
Biometric
Cloud Subscription
CCT & IT Peripherals
Printer & Scanner
ANNUAL IT MAINTAENANCE BENEFITS
Protect Your Data
Minimize IT Issues
IT Security Tightening
Antivirus & Antispam System
Reduce IT Cost
IT MAINTENANCE CORE FEATURES
Unlimited IT Visit*
Unlimited call support
Unlimited remote support
Unlimited chat support
Dedicated IT Engineer
Periodic IT Audits
Preventive Maintenance
IT Awareness Training
Monthly Reports
ANNUAL IT SUPPORT AND SERVICES | FEATURES

IT AMC On-Site Engineer Support

  • IT Emergency visit
  • Monthly/Weekly Regular Maintenance Visits to Check Health of IT peripherals
  • IT on call visit if problem not solved remotely.

IT Systems Support

  • Desktops support
  • IT security tightening
  • Health management
  • Emails management
  • Peripheral Devices support
  • Router & Switches management
  • VPN & Firewall administration
  • Mobile Devices management
  • Cloud Solutions
  • Phone System (PBX)
  • CCTV & Biometric
  • Server Backup & Restore and others

Remote IT AMC Support

  • Remote Support by help desk tool, Ticketing tool and Email & Telephone
  • Unlimited remote support
  • Remote Support of all IT peripherals
  • Remote Consulting and Trainings

Additional IT AMC Support Services

  • Regular IT infrastructure audit
  • 24/7 Server and Network monitoring (capacity and performance)
  • DR & Continuity planning
  • IT Products Procurement and Supply
  • Dedicated On-site Engineer
  • Dedicated Account Manager
  • IT Outsourcing
  • IT Security Awareness Programs
SERVICE LEVEL AGREEMENT (SLA)
Priority Impact Remote Support Onsite Support
High
Total Network / Server Down Immediate Immediate
Medium
Issue affects partial systems / Peripherals 15 –30Mins 4 –6Hours
Low
Issue affects 1 or 2 systems / Peripherals 30 –45Mins With in 8Hours

PRICE STARTING FROM AED 599 PER MONTH

INCLUDES YOUR ENTIRE OFFICE IT SUPPORT

Monthly charges depend on number of users and other IT infrastructure.

GET IN TOUCH
WHY CHOOSE DIGITALCS IT FOR IT ANNUAL MAINTENANCE CONTRACTS IN DUBAI
Better communication with our clients
Better documentation of your entire your it setup
A trusted partner to our clients
Professional support and qualified engineers